Adding "Edit in Clarify" link to articles
In order to edit an article with Clarify two fields must be present in an article object:
- At least 1 rich text field.
- A formula field that generates the link that will open the article in Clarify.
Make sure it is visible
Assign the formula
The formula is the following:
"clarify://clarify.app/salesforce/article/" & Id
If you have Spring 2014 or later installed then you can make the text a hyperlink. Prior to the Spring 2014 release the following will not work, however.
HYPERLINK("clarify://clarify.app/salesforce/article/" & Id, "Edit in Clarify")